Frequently Asked Questions

We are proud to inform you that we are supplying OEM/ODM services to many leading CNC and Tooling companies all over the world. 

General Questions

Pleases send us  drawing in any format document with specification reqeust to sales@xicnc.com , we will reply you witn in 24 hours 

 

We usully shipping by sea and DHL ,FEDEX ,UPS EMS express delivery .

We also accept customer,s delivery account pick up service

We accept bank transfer ,LLC ,paypal,stripe ,credit card etc 

Please contact us at sales@xicnc.com or at +1(949)6900133 (+86-18926810952）before returning your item. To avoid restocking fee, the return item must be in original case, with all of the accessory and document paper, and no visible marking on the items. The customer is responsible for all return shipping costs on non-defective items

 

Services Info

All duties and taxes are the responsibility of the purchasing party. We do not have a duties & tax calculator so if you are purchasing internationally, please make arrangements as how to pay these fees.

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information on our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

  • We’ll pay the shipping if the mistake is ours.
  • The shipping will still be covered if manufacturing makes mistakes.
  • If the cutting tools are not immediately available, we’ll provide you with options to help you.
  • While troubleshooting your machining works, if the cutting tools we send you do not fix the issue, there will not be a restocking fee most of the time.

ORDER Questions

To request a quote, simply log into your online account and then placing the items into your shopping cart and just send us an email to sales@xicnc.com with your login user name so one of our friendly customer support agents can lend you a hand.

You can either place an order by adding items to your shopping cart and completing checkout, contact +1(949)6099928, send your inquires to max@xicnc.com or leave your messages at Contact us page.

Log into MY ACCOUNT and the Account Dashboard will show your order status either as processing or complete. When shown complete, you can view, track, or reorder your order with a simple click.